Refund Policy
One purchase is linked to one video order. Your order page shows what has actually happened.
Confirmed technical failure
If a technical failure prevents delivery, we review the task for recovery. If recovery is unavailable, we submit a refund request through Waffo. Your order may show refund pending or review needed before the payment provider confirms it.
Refund confirmation
A pending refund is not a completed refund. Once Waffo confirms the refund, your order shows Refunded. Bank processing times may vary. No automatic credit balance or subscription is created.
Successfully delivered results
Normal variation in AI likeness, timing and aesthetics is explained before checkout. A change of mind after successful delivery does not automatically qualify for a refund. Contact support if there is a material technical defect. Mandatory legal rights and Waffo buyer terms still apply.
Duplicate payment or support
Contact support@zombiehug.com with your order reference if you believe you paid twice or cannot access a completed order. Do not purchase another video to fix an existing order.